- Policies & Forms
- Damaged Freight / Freight Shortage Policy
Bridgestone Americas Tube Business is committed to using freight carriers that assist in shipping your order timely, in good condition and without freight loss. In order to maintain our standard for high quality service, it is essential that you contact us immediately if you receive a shipment that is damaged or short. In order to resolve transit damage or loss, please use the following procedure if you have a freight claim.
Always inspect your shipment for damage prior to signing the delivery receipt. If there is obvious damage, do not accept the shipment without noting in detail the damage on all copies of the carrier's delivery receipt. Please have the freight driver sign all copies to acknowledge your damage notation.
If you have signed for a shipment and later identify freight damage that was not visible at the time of shipment, hold all damaged goods and their packaging material for inspection. If you have the ability to photograph the transit damage please do so immediately and record the date the photograph was taken.
In both events, please contact Bridgestone Tube Customer Service within seven days from date of receipt to report damage so we can notify the carrier. We must work together when a claim arises so all parties receive the information necessary to resolve and correct freight claims.
Verify pieces received against the driver's delivery receipt provided at the time of delivery. Please note in detail any discrepancies on the carrier's delivery receipt. Have the freight driver sign all copies to acknowledge your notation. Contact Bridgestone Tube Customer Service to report your freight shortage within seven days from date of receipt.